Effective Date: The date this policy is first published on the applicable DungeonFire website.
Version: 1.0
This Shipping Policy applies to products purchased directly from DungeonFire LLC through dungeonfire.com, shop.dungeonfire.com, play.dungeonfire.com, or another checkout that clearly identifies DungeonFire LLC as the seller.
The Founding Flame Reservation does not require physical shipping.
Purchasing the reservation does not cause a game, card pack, or other physical item to ship from the SHOPLINE order. Any qualifying Founding Flame VIP Expansion is expected to be supplied through the applicable Kickstarter reward, pledge manager, and campaign-fulfillment process.
A customer should not be charged retail shipping solely for the one-dollar reservation unless another physical product is included in the same order and the checkout clearly displays the charge.
Kickstarter rewards are not ordinary direct-store shipments.
Their shipping, address collection, taxes, duties, regional availability, fulfillment estimates, and delivery terms are governed by the DungeonFire campaign page, campaign updates, the applicable pledge manager, fulfillment communications, Kickstarter terms, and mandatory law.
This Shipping Policy governs a Kickstarter reward only where the campaign or pledge manager expressly incorporates it.
Digital products and electronically delivered gift cards do not require physical shipping. Delivery instructions, access links, or codes may be sent electronically.
DungeonFire LLC ships direct-store products only to destinations available for selection at checkout.
Availability may vary by product, warehouse, weight, dimensions, carrier, customs rules, sanctions, export restrictions, licensing, inventory, or fulfillment capacity.
Post office boxes and APO or FPO addresses may be accepted where the selected carrier and product support them. Oversized, freight, signature-required, or restricted products may require a street address.
Acceptance of an address by the checkout does not guarantee that every product can be shipped there. If DungeonFire LLC cannot lawfully or reasonably fulfill an accepted order, it will contact the customer and provide an appropriate cancellation or refund.
Unless the product page states otherwise, in-stock products are ordinarily processed within 3 to 7 business days after payment authorization.
Business days exclude weekends and public holidays observed by the applicable warehouse or carrier.
Processing time is separate from carrier transit time.
Additional processing may be required for:
DungeonFire LLC may use different parcel, postal, freight, regional, and last-mile carriers according to destination, product, warehouse, service availability, cost, and delivery requirements.
Available services, shipping prices, and estimated transit times are shown at checkout or in the order confirmation when supported.
Transit estimates are not guaranteed delivery dates. They do not include store processing, customs delay, address problems, appointment scheduling, carrier disruption, or events outside reasonable control.
Shipping charges are calculated or displayed before checkout where supported.
Charges may depend on destination, package size and weight, warehouse, carrier, service level, residential or liftgate service, appointment delivery, insurance, customs handling, and promotional subsidies.
Free or subsidized shipping, when offered, is governed by the applicable promotion and does not necessarily include premium, expedited, white-glove, inside-delivery, installation, storage, redelivery, or customs services.
A product is a preorder only when its product page expressly says so.
The page will state an estimated shipping date, month, or window when reasonably available.
Preorder and backorder estimates may change because of manufacturing, testing, quality control, freight, customs, port congestion, warehouse receiving, regulatory requirements, or other production and logistics events.
If a material delay occurs, DungeonFire LLC will provide notice and the choices required by applicable law, which may include agreeing to a revised timeline or canceling for a refund.
The Founding Flame Reservation is not a preorder.
Gaming furniture, tables, desks, toppers, storage furniture, and other oversized products may ship by freight and may require a delivery appointment, signature, accessible delivery location, and an adult recipient.
Unless the product page expressly promises another service, freight delivery is curbside or to the carrier's standard accessible delivery point. It does not include room-of-choice delivery, unpacking, assembly, installation, debris removal, stair carry, elevator reservation, wall or floor protection, or modification of the premises.
The customer is responsible for:
Missed appointments, inaccessible sites, refused delivery, incorrect addresses, or failure to respond may result in storage, redelivery, return, or other carrier charges for which the customer may be responsible to the extent permitted by law.
Inspect the shipping container and visible product condition before signing the carrier's delivery record when reasonably possible.
If visible damage exists:
If concealed damage is discovered after unpacking, stop assembly or use where continued handling could worsen the damage, retain all packaging, photograph the issue, and contact DungeonFire LLC promptly.
Failure to note visible damage may make a carrier claim more difficult, but it does not eliminate a mandatory legal right or excuse a verified defect or fulfillment error.
Where tracking is available, DungeonFire LLC will send tracking information after the carrier accepts the package or freight shipment.
Tracking may take time to update after a label is created.
An order containing multiple products may be divided into separate shipments because of warehouse location, product availability, package limits, preorder timing, freight requirements, or shipping efficiency.
Unless disclosed before purchase, DungeonFire LLC will not charge an additional shipping fee solely because it chooses to split an order.
You are responsible for providing a complete and accurate delivery address, email address, and telephone number.
Contact play@dungeonfire.com immediately to request a correction. DungeonFire LLC cannot guarantee a change after fulfillment begins, a label is created, production starts, or a carrier receives the shipment.
To the extent permitted by law, the customer is responsible for additional cost or delay caused by an incorrect or incomplete address supplied by the customer.
If a package is returned because of an address problem, DungeonFire LLC may request payment of reasonable reshipping costs, refund the eligible product price less nonrefundable shipping and return costs, or cancel the order, subject to applicable law and the Return and Refund Policy.
Duties and import charges are not expected to be prepaid unless the checkout or product page expressly states that they are included or collected in advance.
The recipient is responsible for customs duties, import VAT, brokerage, handling, and other destination charges not collected at checkout.
Customs authorities may require information from the recipient and may delay, hold, return, or refuse delivery where information or payment is not supplied.
DungeonFire LLC does not mark commercial purchases as gifts or intentionally understate customs value.
DungeonFire LLC aims to ship within the time stated on the product page, checkout, or order confirmation.
If no specific shipping time is stated, DungeonFire LLC will use the legally applicable default period.
If DungeonFire LLC learns that it cannot ship within the promised or applicable period, it will provide a delay notice and, where required, ask whether the customer agrees to the revised timing or prefers cancellation and a refund.
DungeonFire LLC will not substitute a materially different product merely to avoid a delay without the customer's agreement.
Contact play@dungeonfire.com if tracking has not updated for an unusual period or the shipment appears lost.
DungeonFire LLC may ask you to confirm the address, check with household members or building staff, contact the local carrier office, complete a carrier declaration, or assist with an insurance or carrier claim.
After investigation, an appropriate resolution may include continued carrier tracing, replacement, reshipment, refund, or another remedy depending on the facts and applicable law.
If tracking shows delivery but you cannot locate the package:
A carrier delivery scan is evidence of delivery but does not prevent investigation of a documented misdelivery, carrier error, or theft claim.
DungeonFire LLC may require a written statement, identity confirmation, or police report for a high-value theft claim where reasonable and lawful.
Photograph the shipping carton, label, internal packaging, product, and damage before discarding anything.
Contact play@dungeonfire.com promptly with the order number, description of the problem, and supporting photographs.
Reporting within 14 days helps preserve carrier and warehouse claims, but this requested reporting period does not eliminate mandatory consumer rights.
For an isolated missing or damaged board-game component, DungeonFire LLC may provide a replacement component rather than replacing the entire game where that provides a complete and reasonable remedy.
Where a shipment is refused, abandoned, unclaimed, or returned as undeliverable for a reason not caused by DungeonFire LLC, the company may deduct or charge actual outbound, return, customs, storage, appointment, redelivery, and reshipping costs to the extent permitted by law.
No deduction will be made where the refusal results from DungeonFire LLC's material error or where applicable law prohibits it.
DungeonFire LLC may refuse or cancel shipment where necessary to comply with sanctions, export controls, carrier restrictions, licensing restrictions, product-safety rules, customs requirements, or another legal obligation.
A paid order canceled for that reason will be refunded for the portion DungeonFire LLC cannot fulfill.
Subject to applicable law, risk of loss passes when the product is confirmed delivered to the address supplied at checkout.
This does not eliminate DungeonFire LLC's responsibility for loss before delivery, a misdelivery caused by its fulfillment information, an incorrect product, a verified defect, or a remedy required by mandatory law.
DungeonFire LLC
Attn: Connor Collins
15090 Kensington Park Drive
Ste 430 #144
Tustin, CA 92782
United States
Email: play@dungeonfire.com
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